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BioBeat Privacy Policy

​​Privacy is very important to us, and we also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use personal information transmitted to us through your use of Biobeat’s website, web platform, proprietary devices, mobile applications ("apps"), widgets, digital solutions or other services (collectively, the “Digital Solutions”).

In most cases, Biobeat will process a user’s personal information as the data processor, whereby our enterprise clients that have contracted with us to access, disseminate and deploy our Digital Solutions will overwhelmingly be the data controllers.  In other limited cases where a user procures the Digital Solutions directly from Biobeat for his/her personal use, Biobeat will be the data controller.  For purposes of this Privacy Statement, a “user” shall mean any individual using one or more of the Biobeat Digital Solutions, irrespective of whether the user engages directly with Biobeat or through an enterprise client of Biobeat.

By either facilitating the use, or by using any of our Digital Solutions, you agree to the most recent version of this Privacy Statement as well as our Terms of Use which are incorporated herein by reference. Except as written in any other agreements, data processing agreements and addendums, disclaimers, policies, or other notices that are released by Biobeat and communicated to you, this Privacy Statement is intended to cover all privacy and data security issues pertaining to the use of our Digital Solutions. However, in the event of a conflict between the provisions set forth in this Privacy Statement and those in any of the foregoing documents, those other documents shall supersede.  In addition, you may be subject to additional terms that apply when you access and use specific services, devices or materials, or when you follow a link from either our website or app. 

​Modification of this Privacy Statement

From time to time, we may change the terms of this Privacy Statement in our sole discretion. Changes will take effect once they are posted online and by accessing and/or using the Digital Solutions after we make any such changes to this Privacy Statement, and you are deemed to have accepted such changes. If you do not agree with any of the amended terms, you must avoid any further use of the Digital Solutions.  We encourage you to check back and review this Privacy Statement from time to time.

What is Personal Information

Personal information is information that can be used to specifically identify a user of our Digital Solutions, such as:

  • Name

  • Address

  • Unique personal identifier (e.g., device ID, online identifier)

  • Internet Protocol address

  • Email address

  • Telephone number

  • Account name

  • Social security number

  • Driver’s license number, or

  • Other similar identifiers

  • Characteristics of protected classifications under state/federal law (e.g., age, race, sex, medical condition, etc.)

  • Medical information

  • Health insurance information

  • Financial information, including credit card numbers

  • Biometric information (e.g., imagery of the iris, retina, fingerprint, face, or other data that contain identifying information)

  • Commercial information (e.g., purchase history)

  • Internet or other electronic network activity information (e.g., browsing history, interaction with our website, etc.)

  • Geolocation data

  • Audio, electronic, visual, thermal, olfactory, or similar information (e.g., call recordings)

  • Professional, employment-related, or other similar information

How is Personal Information is Collected

For Individuals: There may be certain features on our website or other Digital Solutions which asks you to send us personal information about yourself in order to receive particular information or to participate in an activity. For example, you may choose to fill out a registration form, a survey, or an e-mail form and receive educational materials about our products and therapies.  In all cases, any personal information you share with us is voluntary, though certain features and functionalities within our Digital Solutions may not be available to you unless you share your personal information with us.

For Enterprise Clients:  No personal information about your authorized users will be shared with us unless you affirmatively and voluntarily decide to share such information.  Our system architecture has been designed to tokenize your users’ personal information, which means that BioBeat’s Digital Solutions will be fully operable without needing to access your users’ personal information, all of which will be tokenized.  If you decide to share your patients’ personal information with us or if we jointly determine that BioBeat requires access to such information, then our use of such personal information will be subject to the provisions in this Privacy Statement and in any other agreement that is signed between us. 

How does Biobeat use personal information?

​For Individuals: We may retain and use the personal information we collect from users of our Digital Solutions:

  • to respond to your requests and/or to the requests of healthcare providers who are managing your care

  • to resolve and track the status of any product or service issues

  • to enter into, or perform a contract to which you are a party

  • for internal analytical purposes and to research, develop, enhance and improve our programs, products, services and content

  • to enhance your experience with our Digital Solutions, including to save your preferences and login information, and to create hashed identifiers that can be used to help us identify you on our site and third-party sites

  • to monitor to detect security incidents and to protect against malicious, deceptive, fraudulent, or illegal activity, and hold those responsible for that activity

  • for compliance purposes

  • to enforce or defend this Privacy Statement

  • to protect someone's health, safety or welfare

  • to communicate with you

  • to protect our rights or property

  • to comply with a law or regulation, court order or other legal process

  • In other ways to which you expressly consent


​Where required by applicable law, we will ask you to "opt-in" or affirmatively consent to the processing of your personal data for a particular purpose. 


For Enterprise Clients: We may retain and use the personal information that we collect from your users:

  • to deliver our Digital Solutions

  • to provide support and maintenance on our Digital Solutions

  • for internal analytical purposes and to research, develop and improve programs, products, services and content (though only after your personal information has been anonymized)

  • for all other permitted uses expressly set forth in any agreement that both parties jointly execute.  

In all cases, Biobeat will not re-identify anonymized personal data data unless instructed to do so by a user, by an enterprise client with authority to do so, or if required by applicable law.


What is sensitive information and how do we treat sensitive information?

​Some types of personal information are sensitive information. Sensitive information is personal information revealing or relating to an individual’s health, genetic or biometric data, racial or ethnic origin, religious or philosophical beliefs, sex life or sexual orientation, or political opinions.

Biobeat will only collect and process a user’s sensitive information:

  • in ways for which Biobeat has obtained that user’s and/or our enterprise client’s  explicit consent

  • to protect the user’s vital interests (which may include for a medical necessity) or those of another person, in cases where the user’s explicit consent cannot be given or reasonably requested

  • in accordance with applicable laws

  • to establish, exercise, or defend a legal claim related to this Privacy Statement or otherwise

What is non-personal information, and what does Biobeat do with non-personal information?

​Non-personal information is information that cannot identify or be linked to a specific individual. Examples of non-personal information may include (without limitation): the type of web browser you use; the date and time you use our Digital Solutions, and which of our Digital Solutions you’ve used.  We are always looking for ways to better serve you and improve our Digital Solutions. We will use user non-personal information to improve our Digital Solutions, and for other business and research and development purposes.

In addition to the foregoing, we reserve the right to combine de-identified data with other aggregated and anonymized data for the purposes contemplated above.

​Does Biobeat collect geo-location based information?

​When using our Digital Solutions, we reserve the right to access a user’s geo-location data. Our use of this data is intended solely to monitor the connectivity between the Biobeat Digital Solutions which process your data. We will not use a user’s geo-location data for any other purpose without proper consent.

Does Biobeat ever share personal information with third parties?

Biobeat will not share a user’s personal information with an unrelated third-party without the consent of such user or the enterprise client that is responsible for such user, as applicable, except as described in this Privacy Statement.


In the ordinary course of business, we may share some personal information with Biobeat affiliates or third-party companies that we engage to perform services or functions on our behalf.

For example, we may:

  • use different vendors or suppliers to ship our device(s). In these cases, we provide the vendor with information to process an order such as the user’s name and mailing address.

  • use a third-party application or platform to allow us to manage and keep track of our user communications.

  • use affiliates to provide services, which may require access to a user’s personal information, all in accordance with this Privacy Statement.

In all cases we will not share more information than is necessary, and we will not authorize any third parties to keep, disclose or use your information except to provide the requested services in line with the purposes set out above.  Needless to say, without prior authorization, we will not sell a user’s personal data to any third party, under any circumstances.

However, In the event that all or part of our business is acquired by a third party, the personal information in our possession may be transferred to the new corporate owner insofar as relevant to the business in question and subject to appropriate safeguards being in place.

How long will we keep your personal information?

​We will only retain a user’s personal information for so long as is necessary to fulfill the purposes for which we are allowed to use and retain such information, as set out in this Privacy Statement, to comply with agreements entered into by Biobeat which pertain to a user’s personal information, in accordance with our Data Retention/Destruction Policy, or as we’re required under applicable laws and regulations.  Thereafter, we will delete a user’s personal information from our systems.


Your Rights

​According to applicable data privacy laws and regulations, users have the right, provided that the respective legal requirements are fulfilled, to:

  • obtain confirmation as to whether Biobeat processes his/her personal information and, where that is the case, obtain access to such personal data

  • obtain the rectification of inaccurate personal information processed by Biobeat

  • obtain from Biobeat the erasure of his/her personal information processed by Biobeat

  • obtain from Biobeat restriction of processing of his/her personal data

  • obtain copies of personal information that have been provided to Biobeat in a structured, commonly used and machine-readable format, or request that his/her personal information be transmitted to another recipient

If Biobeat obtains a user’s personal information through an enterprise client (i.e., the data controller), the foregoing requests must either be submitted or directed to such party, and Biobeat must follow the directions of such party, subject to applicable laws.


Please note that we may ask a user to provide proof of identity (such as a copy of your ID card or passport) before we can comply with a request.


Do we transfer personal information to other countries?

​In certain cases, Biobeat may transmit personal information collected via our Digital Solutions to our affiliates or third party service providers in other countries, but only in furtherance of the purposes set out in this Privacy Statement. In cases where personal information is transmitted from Europe to other countries, we will ensure that safeguards equivalent to those mandated by European data protection laws are in place. For more information on the safeguards implemented by Biobeat, please contact

Are there special rules about children’s privacy?

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or e-mail address) from minors under the age of 16. If you think that we have collected personal information from a minor under the age of 16, please contact us.


Do we use web analytics?

We use web analytics tools to enhance our users’ experience by optimizing the efficiency, design, and quality of our Digital Solutions. Our analytics tools use cookies and similar technologies to collect and analyze information related to user behavioral metrics, such as mouse movements, clicks, user inputs, scrolling, access time, visit duration, pages viewed, IP address (including approximate location), operating system, and page reloading. These tools provide insights into what works and what does not work for users of our Digital Solutions and they allow us to, for example, identify and repair technical errors that hamper such solutions’ functionality. These web analytics tools also help us reconstruct the user experience to better understand, for example, where users may be encountering frustration or impediments to using the Digital Solutions.


In addition, Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the engagement of users of our Digital Solutions.


What about security?

​Security is very important to us. We also understand that security is important to you. We use industry standard security measures appropriate to the provision of our Digital Solutions (such as reasonable administrative, technical, personnel and physical measures) to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, and to protect the integrity of the personal information. However, no device, platform or website is 100% secure, and we encourage you to take special care in deciding what information you transmit via the Digital Solutions, and to take appropriate precautions such as keeping any usernames and passwords you use strictly confidential.


How do you contact Biobeat?

If you wish to exercise any of your rights or have questions about this Privacy Statement, please contact Biobeat by sending an email to




We use certain monitoring and tracking technologies, including ones offered by third party service providers to collect and process the personal information we specified above. These technologies are used in order to maintain, provide and improve our website and app on an ongoing basis, in order to provide a better experience to our users. For example, these technologies enable us to: (i) keep track of and apply our users’ preferences and authenticated sessions, (ii) better secure our Digital Solutions by detecting abnormal behaviors, (iii) identify technical issues and improve the overall performance of our Digital Solutions, and (iv) create and monitor analytics relating to use of our Services.

Based on the foregoing, we’ve adopted this policy ("Cookie Policy") to explain how we use cookies and your related choices and options. In this policy we use the term "cookies" to refer to any applicable tracking technologies described herein.



  • Cookies are a small text file that is stored on your device to help websites and mobile apps remember things about you. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. To learn more about cookies, visit


  • Pixel Tags (also known as web beacons or clear GIFs) are transparent images, iFrames, or JavaScript placed on a website or in marketing emails that are used to understand how you interact with such websites or emails.

  • Social Media Features, such as the Linkedin "like" button, may collect your IP address and which page you are visiting on a website, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.

  • Single Sign-on allows you to log in to certain websites or mobile applications using sign-in services provided by third parties, such as Facebook or Google. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form.



The cookies we use can be classified in one of the following categories:


Strictly Necessary cookies:

We use these cookies to enable you to use our Digital Solutions’ features.  Without these necessary cookies, services and functions on some of our solutions will not be possible and/or will not perform as they should.


Authentication cookies:

We use these cookies to help us show you the right information and settings when you are logged-in to our website.


Functionality and Preference cookies:

We use these cookies to remember the choices you make such as which language you prefer and to provide you with personalized features.



  • Strictly Necessary Cookies: Because these cookies are essential to operate our website, there is no option to opt out of these cookies.

  • You can opt out of some (but not all) of third party tracking technologies by following the instructions provided by the applicable third party service providers listed in the table below in their privacy policy.

  • Other Cookies: You can follow the instructions provided by your website or mobile browser (usually located within the "Help", "Tools" or "Edit" facility) to modify your cookie settings.

  • You can opt out of some (but not all) of third party tracking technologies by following the instructions provided by the relevant third party service providers listed in the table below, in its privacy policy:

Current department

This cookie sets the current department for the user

Current language

This cookie sets the current language for the user



All of the browser cookies we use are stored on users’ browser local memory. Therefore, by deleting such cookies from your local memory, we will not be able to associate any information we have about you, unless you login to our website/app as a registered user.


We may update this Cookie Policy from time to time. We encourage you to periodically review this Cookie Policy to stay informed about our use of cookies, the information we collect via cookies, and any updates in relation thereto. If we make any changes to this Cookie Policy that significantly impact the way we use cookies, we will endeavor to provide you with notice in advance of such change by highlighting the change on our website. Your continued use of our Digital Solutions constitutes your agreement to this Cookie Policy and any updates.


If you have any questions about our use of cookies, please contact us at

Last Updated: November 2022

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