Key Responsibilities
- Serve as a primary point of contact for customers and support them throughout
the customer journey. - Provide technical and product support for Biobeat’s medical device and related
solutions. - Provide dedicated technical support to all company customers worldwide, including Israel and the international market, ensuring high-level English communication in both verbal and written interactions.
- Lead customer onboarding, implementation, training, and product education.
- Conduct product demonstrations and support customer evaluations and pilots.
- Troubleshoot technical and product-related issues and coordinate resolution with internal teams.
- Work closely with R&D, Product, QA, and Sales to resolve customer issues and improve the customer experience.
- Gather customer feedback and translate it into actionable insights for internal teams.
- Develop and maintain customer training materials, documentation, and
troubleshooting guidelines.Apply here- galit.eliezer@bio-beat.com